Following a period of monitoring, we have confirmed that the underlying issue has fully stabilized. Payment processing is operating normally across all checkout gateways. We apologize for the disruption to your business and appreciate your patience while service was restored
Posted Oct 29, 2026 - 09:57 UTC
Monitoring
The underlying issue affecting payment processing is stabilizing, and we are seeing a steady recovery in transaction success rates. We are actively monitoring our systems to ensure full stability before marking this incident as resolved.
Posted Oct 29, 2026 - 09:52 UTC
Identified
We have identified the root cause of the payment processing failures. Our team is currently implementing a fix. We will continue to provide updates as the deployment progresses and normal service is restored.
Posted Oct 29, 2026 - 09:40 UTC
Investigating
We are currently investigating an issue causing payment processing failures across our platform. Users may experience errors, declined transactions, or timeouts during checkout. Our engineering team is actively engaged and working to identify the root cause. We apologize for any disruption this may cause to your business and will provide another update within next 15 minutes.
Posted Oct 29, 2026 - 09:35 UTC
This incident affected: Verto API (Exchange API), Exchange Platform, Verto Cards, Verto Mobile, and Notifications (Webhooks).